Returns & Exchanges Policy
You may exchange or return it for a refund within 14 days from shipping from our warehouse (excluding shipping and handling charges)
All returns are subject to inspection. All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise.
Instructions for the returns:
- Place the original package into a shipping carton.
- Include the invoice and the reason for the return. If defective, specify the defect.
- Do not place stickers or shipping labels on the original manufacturer’s package.
- The order number must be written clearly on the shipping carton to prevent refusal.
Return Eligibility
All returned or exchanged items must be:
- Returned within 14 Days.
- In new condition.
- In their original packaging.
- Must include all packing material, blank warranty cards, manuals, and accessories.
- Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
We reserve the right to refuse any return if there are:
- Any signs of wear.
- Parts of the item are missing.
- Purchases cannot be returned if are personalized by our laser engraving service.
If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, contact us within 7 days of the shipping date to avoid any refusal at luminox@fashionfollie.com
Once the return is inspected and accepted, the refund will be issued. It may take up to 7 business days to process the transfer and the funds to settle.
Return Fee for initial shipping costs
All returns will have the initial cost of shipping from Fashion Follie to the customer deducted from the return.
Cancellation
If you wish to cancel your order, you may do so by writing to us on WhatsApp on +971 58 550 7654 during working hours and within one hour of having placed it.
If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.
Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.
Refunds will be done only through the original mode of payment
Luminox Survival Kit 2025
For September 2025, every purchase of a Luminox watch made exclusively through luminox.ae or luminox.fashionfollie.com will include a complimentary Luminox Survival Kit.
The kit contains:
- Tactical backpack x 1
- Luminox Velcro logo x 1
- UAE Velcro flag x 1
- Multifunctional tool x 1
- Multifunctional shovel x 1
- Multifunctional card sized tool x 1
- Multifunctional fork/spoon x 1
- Bracelet with compass x 1
- Carabiner x 1
- Firestarter x 1
- Bottle hanger x 1
- Cutting saw x 1
- Emergency shelter x 1
- Paracord 10m x 1
- Flashlight (batteries not included) x 1
- Fuse x 2
- Glow stick x 2
- First aid kit pouch x 1 including:
- Band-aid x 10
- Non-woven gauze pad x 2
- Triangular bandage x 1
- PBT bandage x 1
- Tourniquet x 1
- Medical tape x 1
- Tweezers x 1
- Scissors x 1
- Pins x 10
*This offer is valid only while stocks last.
*Customs fees may apply to orders outside the UAE.
*This offer is not valid if you are using a coupon code for your purchase.
Returns Policy for Luminox Survival Kit
- Our standard returns policy applies to the current Survival Kit offer.
- If your order included the Luminox Survival Kit, any return or exchange of the watch must also include the complete and unused Survival Kit with all accessories originally shipped.
- Returns will not be accepted if the watch and the Survival Kit, or any of its components, are missing, used, or damaged.